Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Parix websites, dashboards, APIs, command-line tools, documentation, hosted infrastructure, and related services (collectively, the "Services"). By creating an account, joining an organization, setting up billing, provisioning a database, using an API key or OAuth token, or otherwise using the Services, you agree to these Terms.

If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity. In these Terms, "you" means both you and that entity.

Additional written agreements, order forms, data processing terms, product-specific notices, checkout pages, or invoices may apply to particular Services. If there is a conflict, the more specific written agreement or order controls for that conflict, and these Terms continue to govern all other use of the Services.

2. The Services

Parix provides a managed TigerBeetle platform for teams that need durable ledger infrastructure, usage tracking, quota enforcement, and hosted operational workflows without running TigerBeetle directly.

The Services may include:

• A Cloudflare-hosted control plane for authentication, organization management, billing setup, provisioning, usage reporting, and operational workflows
• Hosted TigerBeetle data-plane deployments on supported cloud providers and regions
• Gateway-based access to TigerBeetle operations through Parix-managed routing, authentication, and request translation
• Dashboard features for database creation, import, cluster configuration, backups, logs, metrics, CDC configuration, API keys, members, notifications, audit logs, and billing
• API, OAuth, and command-line surfaces that Parix makes available for account, organization, database, or TigerBeetle operations
• Documentation, support, and operational notices

Parix does not provide direct raw TigerBeetle protocol access unless we expressly make that available in a separate written agreement or documented product feature.

3. Accounts and Organizations

You may need an account and an active organization to use parts of the Services. You agree to provide accurate account and organization information, keep that information current, and protect your passwords, sessions, API keys, OAuth grants, and other credentials.

You must be at least 18 years old, or the age of majority where you live, to create an account or use the Services. The Services are not intended for children.

You are responsible for:

• All activity under your account, organization, API keys, and tokens
• Assigning appropriate roles to organization members
• Revoking access when users, systems, or credentials no longer need it
• Keeping your applications and integration code secure
• Promptly notifying us at admin@parix.io if you suspect unauthorized access

We may refuse registration, require additional verification, suspend access, or remove an account or organization if we reasonably believe the account or organization is fraudulent, abusive, unsafe, or violates these Terms.

4. Customer Data and Ledger Data

"Customer Data" means data, files, requests, configurations, ledger entries, identifiers, metadata, secrets, destinations, import artifacts, backups, logs, and other content that you submit to, generate through, or store in the Services.

You retain ownership of your Customer Data. You grant Parix a limited, worldwide, non-exclusive license to host, process, transmit, copy, store, back up, restore, analyze, and display Customer Data as needed to provide, secure, operate, troubleshoot, bill for, and improve the Services.

You are responsible for:

• The accuracy, legality, and integrity of Customer Data
• Choosing account IDs, transfer IDs, ledger codes, amounts, flags, and other TigerBeetle fields correctly
• Validating application-level balances, quotas, reconciliation, and reporting
• Maintaining copies or exports of Customer Data where your business requires them
• Ensuring that your use of Parix is appropriate for any laws, regulations, contracts, or industry requirements that apply to you

Parix is infrastructure software. We are not a bank, money transmitter, broker, payment processor, fiduciary, financial adviser, tax adviser, or legal adviser. Ledger records in the Services do not by themselves move money, hold funds, issue credit, or satisfy your regulatory obligations.

5. Imports, Backups, Logs, Metrics, and Retention

The Services may let you import TigerBeetle data files, create or view backups, inspect logs and metrics, and use operational history. These features are provided to operate the managed platform and may depend on provider, region, database status, storage class, topology, and feature availability.

Unless a separate written agreement states otherwise:

• Backup, import, restore, CDC, upgrade, and migration features are available only where currently supported by the product
• Backup-driven migration, topology changes, storage changes, upgrades, or provider maintenance may make a database unavailable during part of the operation
• Logs, metrics, audit events, usage events, billing events, import artifacts, and backup metadata may be retained for operational, security, billing, and compliance purposes
• Deleting a database removes or disables the live provider deployment, but related control-plane history or backup artifacts may remain for retention, recovery, billing, audit, security, or troubleshooting purposes

You should not rely on Parix as your only backup, archive, or compliance record system unless we expressly agree to that in writing.

6. Acceptable Use

You agree not to use the Services to:

• Violate any law, regulation, sanctions restriction, export control, or third-party right
• Operate a regulated financial, payments, money movement, lending, securities, gambling, healthcare, or similarly regulated workload unless you have determined that your use of the Services is lawful and appropriate
• Store or process data that requires certifications, contractual controls, or compliance commitments Parix has not expressly provided
• Submit malware, harmful code, abusive traffic, or attempts to compromise systems
• Interfere with, overload, scan, probe, disrupt, or bypass the Services or our providers
• Evade rate limits, quotas, billing controls, authentication, authorization, tenancy boundaries, or gateway restrictions
• Attempt to access TigerBeetle replicas, provider infrastructure, tunnels, gateways, internal APIs, or other customer environments without authorization
• Reverse engineer, copy, resell, sublicense, or provide the Services as a managed service to third parties without our written permission
• Use the Services for fraud, deception, abuse, spam, harassment, or illegal activity

We may investigate and take action against suspected misuse, including throttling, blocking requests, suspending credentials, disabling databases, preserving evidence, contacting affected parties, or reporting unlawful activity.

7. APIs, API Keys, OAuth, and Rate Limits

Parix may provide API keys, OAuth flows, CLI authentication, or other integration mechanisms. You must use them only as documented and only for organizations and databases you are authorized to access.

We may impose, change, or enforce rate limits, request limits, payload limits, validation rules, abuse protections, and gateway controls. We may reject, throttle, queue, or block requests that exceed limits, fail validation, threaten service reliability, or appear abusive.

8. Third-Party Providers

The Services use third-party infrastructure and service providers, which may include cloud providers, network providers, payment processors, email providers, authentication libraries, and observability systems. Your use of the Services may be affected by those providers' availability, limits, maintenance, regions, security controls, and terms.

Payment setup and invoice collection may be handled by Stripe or another payment provider. Cloud infrastructure may run on supported providers such as AWS, GCP, and Cloudflare. Parix is not responsible for third-party services outside our reasonable control, but we will use commercially reasonable efforts to operate the Parix-managed parts of the Services.

9. Billing, Invoicing, and Taxes

Some Services require an active billing setup before you can create, import, upgrade, or continue operating databases. Unless an order, invoice, checkout page, or written agreement states otherwise, fees are in U.S. dollars and may be based on provisioned compute, memory, storage, provider, region, topology, CDC runtime, network usage, disk usage, and other billable metrics shown in the product or documentation.

Before you authorize recurring charges, automatic collection, trial conversion, or another billing arrangement where charges may continue unless you act, the applicable checkout, invoice, order, or product flow should identify the material commercial terms. Those terms may include the amount or rate, billing cadence, payment method, when charges begin, how to stop future charges, and any limits or promotional conditions.

Billing may include:

• Monthly invoices for provisioned infrastructure and usage line items
• A payment method on file for automatic collection
• Stripe-hosted invoices, invoice PDFs, receipts, payment failure notices, and checkout flows
• Estimated usage where telemetry gaps or provider data require estimation
• Adjustments, corrections, credits, or reversals when we detect billing errors

You authorize Parix and its payment providers to charge the payment methods you provide for applicable fees and taxes. You are responsible for taxes, duties, bank fees, currency conversion fees, and similar charges unless we are legally required to collect them directly.

Billable databases, infrastructure, CDC runtimes, storage, and other active resources may continue to accrue fees until they are deleted, disabled, or otherwise terminated through the product or by written arrangement with Parix. Fees incurred before deletion, suspension, or termination remain due.

You can stop future charges for a billable database or feature by deleting, disabling, or terminating the applicable resource where the product makes that available. If the product does not provide a self-service path for a particular charge, contact admin@parix.io. Stopping future charges does not waive fees already incurred, pending invoice items, minimum commitments, or charges that remain payable under an order or written agreement.

If payment fails or billing setup is incomplete, we may place the organization in a grace period, limit new provisioning or upgrades, suspend access, disable databases, or terminate Services after notice where practical. You remain responsible for fees incurred before suspension or termination, including fees that accrue during any grace period.

Fees are non-refundable except as required by law or as expressly stated in a separate written agreement. Promotional credits, free trials, prepaid balances, consumption credits, or service credits apply only if Parix expressly grants them in writing or in the product.

10. Service Changes and Availability

We may add, remove, modify, suspend, or discontinue parts of the Services. Provider regions, cluster sizes, storage tiers, topology options, migration paths, restore options, import limits, CDC modes, API surfaces, documentation, and pricing may change over time.

Parix aims to operate a reliable managed platform, but unless a separate written service level agreement applies, we do not promise uninterrupted availability, data-plane latency, provisioning time, recovery time, or service credits. Maintenance, upgrades, migrations, cloud-provider incidents, network events, security actions, and user-initiated lifecycle changes may affect availability.

Features labeled beta, preview, experimental, early access, or similar may be changed, limited, suspended, or removed at any time and may be subject to additional limitations.

11. Confidentiality

Each party may receive confidential information from the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it with reasonable care.

Confidential information does not include information that is public through no fault of the receiving party, already known without confidentiality obligations, independently developed without use of confidential information, or lawfully received from a third party.

12. Privacy and Security

Our Privacy Policy explains how we collect, use, and disclose personal information. The Privacy Policy is incorporated into these Terms by reference.

We use administrative, technical, and organizational safeguards designed to protect the Services, but no system is completely secure. You are responsible for configuring your organization, members, API keys, tokens, applications, and Customer Data in a secure manner.

13. Intellectual Property

Parix and its licensors own the Services, including software, interfaces, documentation, designs, logos, trademarks, service marks, and other intellectual property. These Terms do not grant you ownership of the Services or any Parix intellectual property.

Subject to these Terms, Parix grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

The Services may include or interoperate with open-source software, third-party libraries, provider APIs, and third-party documentation that are governed by their own licenses or terms.

If you submit feedback, suggestions, or ideas, you grant Parix a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. PARIX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND RESULTS.

We do not warrant that the Services will be uninterrupted, error-free, secure, compliant with your specific requirements, or compatible with every application, jurisdiction, provider configuration, TigerBeetle version, workload, data model, or regulatory regime.

You are responsible for testing your integrations, validating ledger behavior, monitoring production use, and determining whether the Services meet your business and compliance needs.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARIX AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA, COST OF SUBSTITUTE SERVICES, OR SECURITY INCIDENTS ARISING FROM YOUR SYSTEMS OR CREDENTIALS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARIX'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PARIX FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100).

16. Indemnification

You will defend, indemnify, and hold harmless Parix and its affiliates, directors, officers, employees, contractors, agents, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your Customer Data
• Your applications, integrations, accounts, organizations, API keys, tokens, or users
• Your use of the Services
• Your violation of these Terms, law, regulation, or third-party rights
• Your regulated, financial, payments, or compliance obligations
• Disputes between you and your customers, end users, members, vendors, or partners

17. Suspension and Termination

You may stop using the Services at any time. You remain responsible for fees and obligations incurred before termination.

We may suspend or terminate access to the Services, an organization, credentials, databases, or specific features if:

• You violate these Terms
• Fees are overdue or billing setup is incomplete
• Your use threatens security, reliability, integrity, or other customers
• We are required to do so by law, court order, provider instruction, or government request
• Continued operation would create legal, security, financial, or operational risk
• We discontinue a material part of the Services

After termination, your right to use the affected Services ends. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

18. Export, Sanctions, and Anti-Corruption

You agree to comply with applicable export controls, sanctions, anti-corruption, and anti-money laundering laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction, and that you are not listed on any applicable restricted-party list.

You may not use the Services for prohibited end uses, prohibited end users, or transactions that would cause Parix or its providers to violate applicable law.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms and update the "Last updated" date. If changes are material, we will use reasonable efforts to provide additional notice, such as through the dashboard, email, or product notice.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules, unless applicable law prohibits arbitration for the dispute. The arbitration will be conducted in Delaware, United States, in English, unless the parties agree otherwise.

You and Parix agree that disputes will be resolved only on an individual basis and not as a class, consolidated, representative, or private attorney general action, to the maximum extent permitted by law.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, security, or unauthorized access to the Services.

21. General Provisions

These Terms, the Privacy Policy, applicable invoices, checkout terms, order forms, written agreements, and any policies or documentation incorporated by reference form the entire agreement between you and Parix regarding the Services.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

22. Contact

Questions about these Terms may be sent to:

Parix

Email: admin@parix.io

Website: https://parix.io